AppFolio Property Manager Plus

Last updated: August 5, 2025

Welcome to AppFolio Property Manager Plus! Please carefully review these AppFolio Property Manager Plus Terms of Service (these “Terms of Service”), as they contain important information about your legal rights, remedies and obligations. By subscribing to or using any of our Services (as defined below), you are entering into a legally binding agreement with AppFolio, Inc. (also referred to as “AppFolio,” “we," and "our") that governs your access to and use of the Services.

The agreement consists of (i) your order form and (ii) these Terms of Service, which incorporate by reference (a) the Add-On Service Terms for any Service to which you subscribe or use, including the AppFolio Value+ Terms, the AppFolio Tenant Screening Terms, the AppFolio Payments Terms, the AppFolio Sites Terms, the AppFolio Beta Terms and (b) any other terms or policies applicable to your use of the Services that we make available, such as through an online signup flow. Any terms contained in your order form will supersede these Terms of Service.

In addition, our Privacy Notice contains information on how we collect, use and share your personal information for our own purposes. The Privacy Notice is not a part of these Terms of Service and may be changed from time to time, but by agreeing to these Terms of Service, you acknowledge and consent to the collection, use, sharing and disclosure of your personal information and data as described in our Privacy Notice, as may be modified from time to time.

By opting into SMS through a web form or other medium, you are agreeing to receive conversational SMS messages from Tri-Hill Management LLC related to account notifications, fraud alerts, announcements, 2fa and marketing. Message frequency varies depending on your interaction with us. Standard message and data rates may apply. Text HELP for assistance. Reply STOP to any message to opt out. Learn more about our privacy policy.

1. Scope of services

We offer a hosted suite of property management software services, which include our property management software solution, AppFolio Property Manager Plus, and Add-On services to which you may subscribe or use in addition to your base subscription (collectively the “Services” and each a “Service”).

Some Services are offered on a subscription basis, while others are made available per-use. To subscribe to or use a Service, you must sign an order form or complete the online sign-up flow, which identifies the Service, additional terms, and the fees payable for such Service. You may access and use the Service to manage and account for the real property units (collectively, the “Units” and each a “Unit”). If the Service is billed on a per-unit basis, we will assess your Unit count at regular intervals and invoice you appropriately.

We reserve the right to modify the Services (or any part thereof) from time to time, and we are not liable to you or to any third party for any modification of the Services.

1.1 Intended Use

The Services are designed and intended to be used for property management purposes in the United States. Your use of the Services for any other purpose or in any other manner is at your own risk and may be grounds for termination.

1.2 No Legal Advice

The Services contain features and tools designed to assist you in the operation of your business and are capable of being used to comply with certain of your regulatory or other legal obligations. Notwithstanding the foregoing, we do not make any representations or warranties that your use of the Services will satisfy or ensure compliance with any legal obligations or laws, rules, or regulations. AppFolio does not provide legal advice and is not engaged in the practice of law. We encourage you to consult with your legal counsel before utilizing any of the Services that may have legal ramifications.

1.3 Expanding the Services

You may subscribe to or use additional Services and add additional databases. These additions may be subject to eligibility and your execution of an order form or completion of an additional online sign-up flow. All new Services are subject to these Terms of Service.

1.4 Migration of Data

Promptly following your initial subscription to the Services, we will coordinate and work with you to migrate certain of your data into the Services (referred to as “Onboarding”). You will be responsible for providing data in a format deemed acceptable to us and will provide materials and reasonable assistance for the migration of your data. You represent and warrant that you are the rightful owner of your data and have the requisite authority to perform the migration of such data. You will retain all right, title and interest in and to your data.

Together, we will mutually agree upon a date by which Onboarding will be completed and your access to the Services will go live (the “Go-Live Date”). If it becomes necessary to move back your Go-Live Date, we will mutually agree on a new date. But if the Go-Live Date is moved more than once due to your failure to provide us with the requested data, information, or assistance required to complete such onboarding, we reserve the right to charge you an additional Onboarding Fee (as defined below). You must complete migration of your data before receiving access to the Services.

In some instances, changes to your business may require setting up a new database and/or migrating the data within the existing database; for example, a change of your business name, tax identification number, or business structure. If Such a “Re-Migration” is necessary we will charge an additional one-time non-refundable Onboarding Fee for setting up a new database and/or migrating the data within the existing database. We will help determine the optimal plan for Re-Migration based upon the individual situation. Additional Onboarding Fees are non-refundable and due and payable by you on the date of invoice.

1.5 Set-Up and Configuration

You are solely responsible for determining the appropriate set-up and configuration of the Services. In the event you request our assistance in the set-up or configuration of the Services, without in any way limiting Section 8.2, we make no representations or warranties with respect to any changes we may make or work we may perform on your behalf and at your request.

2. Modification of These Terms of Service

We work constantly to improve our Services with updates, new features, and new services. And we may need to change these Terms of Service from time to time to accurately reflect our Services and practices. If we do, those revised Terms of Service will supersede prior versions. Unless we say otherwise, changes will be effective upon the “Last Updated” date located at the top of this page. We agree that changes cannot be retroactive. We will provide you advance notice of any material changes to these Terms of Service. For any other changes, we will publish the revised Terms of Service and update the “Last Updated” date above. We hope that you will continue to use our Services, but if any change has a negative material impact on your business and you object to such changes, you may terminate your subscription to the Services without penalty and in accordance with the terms herein. Your continued use of the Services after we modify these Terms of Service constitutes your acceptance of any revisions.

3. Customer Support
We will use commercially reasonable efforts to provide complimentary technical support services to you and your authorized users of the Services. Our standard support is available Monday through Friday from 8:00 a.m. - 8:00 p.m. Eastern Time, excluding major holidays, which include Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day.

4. Training

We will make training materials and sessions available to you and your authorized users. These include tutorials, which are accessible via the Help Articles and Training Sessions sections of our website at no additional charge. If you purchase custom training, the hours must be used within 90-days of contract signing or 90-days of your Go-Live date, whichever comes second. Custom training fees are considered Service Fees and are non-refundable.

5. Your Rights and Restrictions

5.1 Authorization to Use the Services

Subject to (i) your timely payment of all fees set forth in the order form or online sign-up flow and (ii) your compliance with these Terms of Service, we authorize you to use (and permit your authorized users to use) the Services to which you have subscribed.

5.2 Authorized Users

You (i) are responsible for your authorized users’ compliance with these Terms of Service, and (ii) will use commercially reasonable efforts to prevent unauthorized access to or use of the Services. If the authorized status of a user changes, it is your responsibility to promptly remove such user’s access to the Services. Third parties are not permitted to access or use the Services or any application programming interface we may make available to you without our prior consent. Even if we provide prior consent for a third party to access or use the Services, we disclaim all liability for any actions taken by that third party with respect to the Services, and you assume all risk for any actions taken by that third party. We reserve the right to disable or delete access to the Services and any application programming interface for any of your authorized users to enforce these Terms of Service or otherwise protect our interests.

5.3 Your Responsibilities; Use of the Services In Compliance With Laws

The Services contain various features, tools and workflows that assist you in the conduct of your business. We do not make any representations or warranties that your use of the Service will satisfy or ensure compliance with any legal obligations or applicable laws, rules, or regulations. For example, you may be able to use the Services to, among other things, text, email, and accept and make payments. Such activities can be highly regulated, and while we assist you in carrying out such activities, you are solely responsible for ensuring compliance with all applicable laws and regulations including, without limitation, the Fair Credit Reporting Act, Equal Credit Opportunity Act, the Fair Housing Act, Title VII of the Civil Rights Act of 1964, the Telephone Consumer Protection Act of 1991, and utility billing practices. You are responsible for all activities that occur under your account or by your authorized users. Without limiting the foregoing, you will (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all data that you submit to the Services; (ii) use commercially reasonable efforts to prevent unauthorized control or tampering or any other unauthorized access to, or use of, the Services and notify us immediately of any unauthorized use or security breach; (iii) comply with all applicable local, state, federal, and foreign laws (including laws regarding privacy and protection of personal or consumer information) in using the Services; and (iv) obtain and maintain all computer hardware, software and communications equipment needed to access the Services in connection with your use of the Services.

5.4 Your Restrictions

You may not, and you will ensure your authorized users do not, (i) disassemble, reverse engineer, decompile or otherwise attempt to decipher any code in connection with the Services, or modify, adapt, create derivative works based upon, or translate the Services; (ii) license, sublicense, sell, rent, assign, distribute, time share transfer, lease, loan, resell for profit, distribute, or otherwise commercially exploit, grant rights in or make the Services or any content offered therein available to any third party; (iii) use the Services except as expressly authorized under these Terms of Service or in violation of any applicable laws; (iv) engage in any illegal or deceptive trade practices with respect to the Services; (v) circumvent or disable any security or other technical features or measures of the Services or any other aspect of the software or, in any manner, attempt to gain unauthorized access to the Services or its related computer systems or networks; (vi) use the Services to transmit infringing, obscene, threatening, libelous, or otherwise unlawful, unsafe, malicious, abusive or tortious material, or to store or transmit material in violation of third-party privacy rights; (vii) use the Services to store or transmit any viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs or to send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (viii) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein; (ix) use any robot, spider, or other automated device, process or means to access, retrieve, scrape or index any portion of the Services; (x) reformat or frame any portion of the Services; or (xi) make available or otherwise provide all or any portion of the Services, our Confidential Information (as defined below), or any application programming interface we make available to you to any of our direct or indirect competitors.

Although we have no obligation to monitor your use of the Services, we may do so at our discretion and may prohibit any use of the Services we believe may be in violation of these Terms of Service or applicable laws and regulations.

5.5 Reservation of Rights

No other rights are granted except as expressly stated in these Terms of Service, and nothing herein conveys any rights or ownership or license in, or to, the Services or any underlying software or intellectual property. We own all rights, title and interest, including all intellectual property rights, in and to the Services and the underlying software, and any and all updates, upgrades, modifications, enhancements, improvements or derivative works thereof.

6. Confidential Information and Business Data

6.1 Confidential Information.

Neither party shall disclose to any third party any information or materials provided by the other party hereunder and reasonably understood to be confidential (“Confidential Information”) without the other party’s prior written consent, except as otherwise expressly permitted under these Terms of Service; provided, however, AppFolio may use and disclose your Confidential Information (in accordance with our Privacy Notice) as necessary to provide the Services. The foregoing restrictions do not apply to (i) any information that is in the public domain or already in the receiving party’s possession, (ii) was known to the receiving party prior to the date of disclosure, (iii) becomes known to the receiving party thereafter from a third party having an apparent bona fide right to disclose the information, or (iv) Confidential Information that the receiving party is obligated to produce pursuant to a court order or a valid administrative subpoena, providing receiving party provides disclosing party of timely notice of such court order or subpoena (unless receiving party is legally precluded from providing such notice).

You agree to ensure that your authorized users keep all passwords and other access information to the Services in strict confidence.

Each party agrees that its violation of this Section 9.1 may cause irreparable injury to the other party, entitling the other party to seek injunctive relief in addition to all legal remedies.

6.2 Your Business Data.

While it may not constitute personal information (use of personal information is addressed in our Privacy Notice), if you use the Services, we may access and use data you provide us related to your business and obtain other information related to your business, such as your bank account balance and transaction history (“Business Data”) to provide, improve, develop, and market the Services. Some examples include providing customer service, data analytics, and sending you advertising materials. We do not share your Business Data with anyone except as necessary to provide our Services. Some examples include sharing Business Data with third-party service providers, legally required disclosures to courts or law enforcement, and sharing Business Data with our wholly owned subsidiaries. We aggregate and anonymize your Business Data to create industry reports, which may be made available or provided to the public. We do not and will not sell your Business Data.

This Section 9 will survive termination or expiration of your subscription to the Services.

7. Data Protection
7.1 Your Obligations

You will comply with all applicable privacy, data protection, anti-spam and other laws, rules, regulations and guidelines relating to protection, collection, use and distribution of Personal Information (as defined below). If required by applicable data protection legislation or other law or regulation, you will inform third parties that you are providing their Personal Information to us for processing and will ensure that any required third parties have given their consent to such disclosure and processing. “Personal Information” means any information that identifies, relates to, describes, or can be reasonably associated with or traced to, directly or indirectly, an individual or household, including an individual’s name, address, telephone number, e-mail address, credit card information, social security number or other similar specific factual information, regardless of the media on which such information is stored (e.g., on paper or electronically).

7.2 Service Provider Certification

This Section 12.2 applies only where, and to the extent that, AppFolio processes Personal Information that is subject to the California Consumer Privacy Act (“CCPA”) on your behalf as a service provider (as defined in the CCPA) in the course of providing the Services. AppFolio shall not (i) sell (as defined in the CCPA) any Personal Information; (ii) retain, use, or disclose any Personal Information for any purpose other than for the specific purpose of performing the Services, including retaining, using, or disclosing any Personal Information for a commercial purpose (as defined in the CCPA) other than for such specific purpose; or (iii) retain, use, or disclose any Personal Information outside of the direct business relationship between AppFolio and you. AppFolio certifies that it understands and will comply with the restrictions set out in this Section 12.2.

8. Customer Interactions
8.1 Customer Research

We frequently engage with our customers, and may engage with our customers’ customers or other third parties related to our customers, to understand how they interact with our Services and how to better develop our Services to meet their collective and ever-evolving needs. While transparency and candor are key to that process, you acknowledge and agree that you will not improperly use or disclose to us any confidential information or trade secrets of any third parties, and will not breach any obligation of confidentiality that you may have to any third party. You further acknowledge and agree that no jointly owned intellectual property shall be created as a consequence of our customer or third party engagement process or practices, and that AppFolio owns all right, title and interest in and to its intellectual property.

8.2 Ownership of Feedback

You and your authorized users may from time to time provide suggestions, comments, ideas or other feedback (“Feedback”) to us with respect to the Services. You agree that we are free to use, disclose, reproduce, license or otherwise distribute and exploit the Feedback, entirely without obligation or restriction of any kind on account of intellectual property rights or otherwise.

8.3 Services to Your Customers

You acknowledge and agree that we may make certain services available directly to your tenants, homeowners, or other customers; and may communicate with them regarding these services. These services, such as our Online Portal, payments offerings, and renters insurance,may be provided by us, through our licensed subsidiaries, and/or partners. Furthermore, any information that we make available to you about renters insurance is for informational purposes only and is not a solicitation or offer. You acknowledge and agree that renters insurance is offered by AppFolio Insurance Services, Inc. (“AIS”), a licensed insurance producer, and not through AppFolio, Inc. Any questions regarding and requests to purchase renters insurance should be directed only to AIS.

9. General Provisions
9.1 Independent Parties

No joint venture, partnership, agency or employment relationship exists between you and AppFolio. You are solely responsible for managing your employees and for any and all compensation, taxes, benefits and liabilities to your employees and any of your other representatives or service providers.

9.2 Assignment

You will not assign or transfer the Services or any of your rights and/or obligations under these Terms of Service without our prior written consent. We may without restriction assign or transfer our rights and/or obligation hereunder, at our sole discretion. Subject to the foregoing, these Terms of Service will bind to the parties’ respective successors and assigns.

9.3 Force Majeure

No failure, delay or default in performance of any obligation of a party will constitute an event of default or breach of these Terms of Service to the extent that such failure to perform, delay or default arises out of a cause that is beyond the control and without negligence of such party, including (but not limited to) natural disasters (e.g. lightning, earthquakes, hurricanes, floods); wars, riots, terrorist activities, and civil commotions; a local exchange carrier’s activities, and other acts of third parties; explosions and fires; embargoes, strikes, and labor disputes; governmental decrees; failures of telecommunications providers or internet service providers; and failures of third party suppliers, service providers or vendors. The party affected by such cause shall take all reasonable actions to minimize the consequences of any such cause.

9.4 Applicable Law

These Terms of Service and any dispute arising out of or relating to the Services and/or these Terms of Service will be interpreted in accordance with the laws of the State of California, without regard to conflict-of-law provisions. All disputes arising out of or related to these Terms of Service shall be subject to the exclusive jurisdiction and venue of the California state courts located in Santa Barbara, California and federal courts of the Central District of California (unless we both agree to some other location). We each hereby expressly consent to the personal and exclusive jurisdiction of such courts.

9.5 Notices

You agree that we will provide notices, statements and other messages to you in the following ways: (i) within the Service, or (ii) to the contact information you last provided us (e.g., e-mail, mobile number, physical address, etc.). You agree to keep your contact information up to date.

9.6 No Waiver; Cumulative Remedies

Either party’s failure to enforce any right or provision under these Terms of Service will not constitute a waiver of that right or provision. Except as expressly set forth in these Terms of Service, the exercise by either party of any of its remedies under these Terms of Service are in addition to (and not exclusive of) any other remedies permitted at law or in equity.

9.7 Severability

If any provision of these Terms of Service is deemed invalid, then that provision will be limited or eliminated by the court to the minimum extent necessary, and the remaining provisions of these Terms of Service will remain in full force and effect.

9.8 Entire Agreement

The sole and entire agreement between you and us consists of (i) your order form and (ii) these Terms of Service, which incorporate by reference (a) the Add-On Service Terms for any Service to which you subscribe or use, including the AppFolio Value+ Terms, the AppFolio Tenant Screening Terms, the AppFolio Payments Terms, the AppFolio Sites Terms, the AppFolio Beta Terms and (b) any other terms or policies applicable to your use of the Services that we make available, such as through an online signup flow. This agreement supersedes all prior and contemporaneous oral or written understandings or agreements with AppFolio with respect to the Services. You acknowledge and agree that your agreement is not contingent upon the delivery of any future functionality or features not specified herein or in an order form or in the online sign-up flow, as applicable, or dependent upon any oral or written, public or private comments made by us with respect to future functionality or features for the Services.

9.9 Export

You understand and acknowledge that the Services may be subject to United States export control laws and regulations. You and your authorized users agree that: (i) you will comply with all applicable United States export control laws and regulations; (ii) you are not located within, or a resident of, any country or territory for which the United States maintains export control laws and regulations, and trade and economic sanctions or embargoes; (iii) you will not use the Services from or in any territory that is subject to export and import laws and regulations, and trade and economic sanctions (currently including, but not limited to, Cuba, Iran, North Korea, Syria, the Crimea region of Ukraine, the Luhansk People’s Republic region of Ukraine, and the Donetsk People’s Republic of Ukraine); (iv) you are not a person on the List of Specially Designated Nationals and Blocked Persons, or any other list of sanctioned persons administered by the Office of Foreign Assets Control or any other governmental entity; and (v) you will not use the Services for any purpose prohibited by applicable export control laws and regulations.

9.10 Copyright Policy

AppFolio respects the intellectual property rights of others, and asks that everyone utilizing the Services do the same. Anyone who believes that their work has been reproduced on the Services in a way that constitutes copyright infringement may notify us here.